FAQs

Shipping

How long will delivery of my order take?
AUSTRALIA

Option: Regular 
How much: $7.20, Free for orders over  $80 AUD 
How long it will take: 1-4 business days after being shipped.

Option: Express
How much: $10.20
How long it will take: 1-3 business days after being shipped.
Full tracking available trough Australian Post.

INTERNATIONAL

Option: Standard International
How much: $10 AUD, Free for orders over $80AUD. 
How long it will take: 1-3 weeks after being shipped.
Tracking: No tracking available.

Option: Express International 
How much: $38 AUD, Free for orders over $140 AUD. 
How long it will take: 2-3 days after being shipped.
Full tracking available trough DHL. 

Online Shop

What size should I buy?
Before you make your purchase please take a comfortable neck/belly/shoulder measurement of your pet to determine which size will fit best. Please also view our sizing guide for recommended sizes vs. breeds. 

What is your exchange/return policy?
We’ll happily exchange or provide you with 100% store credit. We just have three requests: Returns need to be received by us within 14 days of you receiving your product; Returns must be unwashed and unworn (but tried on for size is ok, just make sure they’re fur-free) and you must have your receipts. Simply email us at info@dharf.com and will look after you :) 

What forms of payment do you accept?
We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?
All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

Do you offer wholesale pricing?
Yes. Please contact us at info@dharf.com. 

Dirty?
All products can be hand washed or machine washed in gentle cycle with cold water. Air dry only.  

More Questions

If you have further questions, please feel free to contact us.